Shipping and Returns


Orders are shipped by a carrier of our choice, usually USPS, sometimes UPS.  Free shipping, when offered, is valid for USA addresses only.

Most in-stock items ship within two business days.  We are just as excited and impatient to get your order out to you as you are hopeful to receive it, and we work diligently to minimize your wait.  Shipping times may be increased during peak seasons or sales.  You are welcome to contact us at any time to check on the status of your order.  

Most in-stock items cannot be back ordered.  If an item you ordered is out of stock, we reserve the right to either cancel/refund the out of stock item, or contact you and assist you with selecting an alternate item.  Be sure to add to your approved email list as some email providers may filter our emails as spam.

When placing your order, please review your shipping address carefully. Shipping fees are non-refundable.

Once your order ships, you will receive an automated e-mail with tracking information. Please verify you have provided an accurate email address when placing your order, and allow up to 24 hours for tracking information from the carrier to update.



We want you to be happy with your purchase. However, due to abuses, we have had to modify our return & exchange policy.  We no longer accept returns for exchanges.  All returns are for refund or gift card only.

Returns must be postmarked within 7 days of the RMA being  issued.  Refunds are processed for purchase price only. Shipping charges are not refunded. Please open and inspect your order as soon as you receive it.  Please contact us if there are any issues with your order, or for a RMA (return merchandise authorization).

Please note that all returns must be in new condition with all original tags still attached.  Any items that have been laundered will be returned.  Please feel free to try the garment on to check for proper fit.  If you ordered multiple garments in the same size, check only one garment for fit.

If in doubt whether we will accept your return, please email us with your problem before you return your item(s).  We reserve the right to refuse any return, including returns that were preauthorized under false pretenses.

Returns sent COD or collect will not be accepted. 

And finally, if your dog has urinated on the product, it's yours to keep. No exceptions.